FAQ's

Gofinder Traveller | Gofinder Universal Mobile | Gofinder Smart System | Gofinder Reporter | Gofinder Control Room | Gofinder Track in a Box

Gofinder Staff Safety System & Gofinder Universal Mobile

General FAQ's

Do we require additional hardware to our existing mobile phones to make this work for us?

Can it be fitted in a vehicle?

What are the main features?

Will it work overseas?

How accurate are the positions I will receive?

What does the law say about tracking our staff? Is it allowed?

What happens when the phone is switched off?

Does the mobile need to have a view of the sky to report an up to date location?

Will tracking affect my battery life?

How much data usage will there be?

What happens if I buy a new mobile phone but want to keep my existing SIM?

And if I change phone numbers?

Can I access the website information from an internet enabled mobile phone?

Using the Website

How do I log in?

What are the minimum system requirements?

When I refresh the maps the position doesn't change on the screen... is this right?

How can I get more accuracy with the Points of Interest?

How do I set Electronic Fences?

What happens when an electronic fence is entered or exited?

How do I rename the device?

How do I edit the time zone?

How do I edit the mobile number?

Can I poll the device for a position?

Can I then shut down tracking mode?

How do I know how many SMS credits I have?

How do I buy more?

Using the Mobile

On the mobile how do I turn off an accidental SOS alert?

What happens if the primary phone number is busy or no one answers?

What if the primary contacts are different on the website and on the phone?

The beeps for SOS are very loud; can they be turned down or off?

When SOS has been activated what happens?

What phones are compatible with Gofinder Traveller?

Tracking

How do you keep the MySpot application running while you use other phone functions?

How do you check the program is still running?

The Continuous Tracking function is not showing in the options sub-menu?

If the user either turns tracking on or off from the website does it turn the software on/off on the phone or does the phone user need to confirm the request?

Does sending a position manually stop the continuous tracking?

Does continuous tracking need to be turned on again after SOS has been sent?

Why do you have to turn the phone off when changing settings like continuous tracking intervals?

What is the beep when a position is sent?

GPS/AGPS

How long does it take to get a GPS position and send it? If you have had the phone running on continuous tracking and then go out of a GPS area, how long does it take to get a GPS fix again (ie in good area to get a GPS fix)? Does it automatically try a

Is there a difference between the phone GPS and the GPS on MySpot tracking software? Is the phone GPS with maps more accurate than MySpot?

What could be the problem if I am in a good GPS area and can’t get a GPS position?

My mobile shows the Cell ID information from the Telco, is this available within MySpot SOS?

International Use

As I roam around Europe and different networks come into play, are the settings for the data automatically changed?

If I decide to use a local SIM do I need to make any changes to my phone?

How can I use the International SIM that operates in Europe?

Gofinder Smart System

How big is the unit?

What applications is it best suited to?

How is the device mounted?

Can the unit be used indoors?

Is it waterproof?

Can I turn it on or off?

What batteries are used?

Does it have alarm inputs?

Can the configuration be changed in the field?

How does it alert me when motion is detected?

Can I rename the device?

What warranty is supplied?

Gofinder Reporter

What does the kit contain?

How big is the unit?

Does the unit require permanent power?

Where is it normally mounted?

Will it drain my car battery if left unattended for a long period?

If the car battery is disconnected will it still send locations?

Can Gofinder arrange installation?

Do you offer a warranty?

Can it be connected to an alarm?

Will the unit still collect data when out of GSM/GPRS coverage?

Gofinder Control Room

Can I track mobiles on networks other than Telstra?

Can I track any Telstra Mobile?

So if I have lost my mobile, and it is not registered and authorised with you, you can’t track it?

How do I buy extra credits?

How accurate are the positions I receive?

How many mobiles may I list on my account?

If I have any further questions who do I contact?

How much does it cost?

Gofinder Track in a Box

Do I need to provide a SIM card?

How long do the four AA batteries last?

How do I find the best place for the device in a vehicle?

Who manufactures TRACK IN A BOX?

Do I get a warranty?